DELIVERY INQUIRIES

 

 

HOW LONG DOES DELIVERY TAKE?

 

10-15 business days for arrival once the order has been placed. We are working hard to pack and deliver your order as quickly as possible.
 

To check the status of your order, provide your tracking number here

*PLEASE NOTE:

  • Our warehouse is closed on Saturday. For orders placed on or the day before Saturday, delivery time will be extended by 1 - 2 working days.

  • Due to logistical difficulties in making deliveries to certain remote areas, we reserve our right to cancel your order and/or make such an order subject to additional terms and conditions. Our Customer Service team will notify you of cancellation and/or such conditions as soon as reasonably practicable after you place your order. 

HOW MUCH ARE DELIVERY COSTS?

We charges flat shipping rates per ship-to address. Rates are as follows:

Standard (£11.50 or FREE on orders over £45)

*PLEASE NOTE:

1. Delivery times may vary during sale or peak periods due to high order volumes.

 

2. Your total shipping charges will automatically compute during checkout prior to the completion of your order.

 

3. For all orders exceeding a certain value, shipping is offered for free.

 

4. Most orders begin processing as soon as your online purchase is completed. 

HOW LONG AFTER I RECEIVE MY SHIPMENT CONFIRMATION EMAIL WILL I BE ABLE TO TRACK MY ORDER?

Your online tracking information will be available to you as soon as our delivery team updates our system. Please allow 2-3 days for this to occur as sometimes there can be a small delay with this. 

To check the status of your order, provide your tracking number here

CAN MY DELIVERY ADDRESS BE DIFFERENT FROM MY BILLING ADDRESS?

Yes, it is possible. During the checkout process, you can choose different addresses.

Please note that this option is only valid for addresses within the same country.

HOW DO I TRACK MY ORDER AND DELIVERY STATUS?

Once your order has been dispatched from our warehouse you will receive a shipping confirmation email with your tracking number and link to track your order online. You will then be able to track your order via the online tracker. As this relies on our delivery team to update, please allow 2-3 days for this information to be updated. 

WHY HAS MY ORDER BEEN RETURNED TO THE SENDER? 

There are two reasons why the courier has not been able to deliver your order:

 

•    Incorrect shipping address (normally missing the flat/unit number); or
•    Item has not been collected within the required time frame from your local post office.

MY ORDER HAS BEEN RETURNED TO THE SENDER. WHAT HAPPENS NEXT? 

To have your order re-shipped, please contact our Customer Service team here.


If you have any questions or require support with a re-purchase please reach out to our customer service team.


We apologise for any inconvenience caused and appreciate your patience at this time. 

WHAT DO I DO IF MY QUESTION ISN'T COVERED HERE?

If you cannot find the answer to your question here, we recommend you contact our Online Shop Customer Service team.

 

Please have your order details on hand when you contact us. 

 

Our online shop customer service team are available and happy to assist you during the following times:

  • Mon to Fri  8:00AM – 8:00PM CST

  • Sat & Sun 8:00AM – 8:00PM CST

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